Overview

Technical Desk Engineer – Roc Technologies Limited, Thurso area

Full Time

Salary: up to £25,000

Roc Technologies is one of the UK’s fastest-growing and capable Transformation Services Providers and we empower organisations in the public and private sectors to accelerate business and technology change.

We are seeking a highly skilled and motivated Technical Desk Engineer to join our team. As a Technical Desk Engineer, you play a crucial role in providing technical support at our client’s site, resolving hardware and software issues, and ensuring optimal performance of IT systems.

Core responsibilities:

  • Provide first-line technical support via phone, email, walk-ins and team’s interactions with end users
  • Managing user accounts for leavers, joiners, and movers through Active Directory
  • Install, configure, and maintain laptops, desktops, iPhone and iPad, accounts, and troubleshoot
  • Set up and Support Printers.
  • Produce and Update Service Desk Work Instructions and Procedures.
  • Ensure timely resolution of support tickets while maintaining excellent customer service.
  • Keep accurate records of technical issues and solutions in the ticketing system.

Requirements:

  • Proven experience as a Technical Desk Engineer or similar role
  • Good working knowledge of Office 365 including Teams
  • Excellent understanding of Apple iOS hardware (iPhones and iPads)
  • Proficient in troubleshooting hardware, software, and network issues.
  • Active Directory user administration 

Attributes we’re looking for:

  • Easy-going, and personable – enjoys working in a face-to-face environment with the client.
  • Focused and able to work within a team and independently. 
  • Analytical with strong attention to detail
  • Ability to work to tight timescales without sacrificing quality.
  • Professional and diligent
  • Flexible, resilient, and tenacious – able to demonstrate ownership of issues and service excellence. 
  • Proficient in managing tasks and following through in a detailed and organised manner

Roc Technologies is an equal opportunities employer, if you feel you meet the skills outlined in the job specification, we would love to hear from you.

To apply, please send your CV and cover letter to Jas Virdee at Jas.Virdee@roctechnologies.com.

Tagged as: North Highlands